Friday, November 20, 2009

Sustaining Your Successful Business with Customer Service

This article provides entrepreneurs with useful tips on what to do to maintain an already successful business, by focusing on customer service.

Sustaining Your Successful Business with Customer Service

Whether you're trying to run a successful home business, customer service has to be one of the most important elements in sustaining an ongoing relationship with your client. It is imperative that a client be treated as the ultimate commodity. For all the inventory and fancy decor, a business is only worth the reputation it makes for itself.

Customer Service Made Simple

•Start with a smile, even while dealing with a client over the phone, your smile will come through in the tone of your voice.
•When at all possible, have a written contract detailing what you are offering as a product or service and an agreed price from the client. A well written contract can help avoid future contradictions.
•Understand your clients needs and make sure you can meet their expectations. Don't promise what you can't deliver.
•Establish means of communication. Find out if your client prefers to keep in touch via email, phone or snail mail.
•Make yourself available. Set business hours so your clients can get a hold of you. Have an answering machine, or voice mail for a client to leave you a message.
•Return phone calls and emails in a timely manner; nothing shouts poor customer service more than a client who's concerns are not addressed.
•Set the stage: give your business the time, space and atmosphere it requires for success.
•Avoid the mom multitasking syndrome, your client will notice if you're not paying attention.

Running a home business is a venture all its own. If not careful and well planned, you can be on the phone with a potential client, and one of your kids will run-in screaming for your attention. "Can you please hold...Tommy just scrapped his knee..." is not what a paying customer wants to hear.

Customer Service and the Difficult Client

•Don't engage in a confrontation. Remember the customer is always right, even if you know he's not.
•Refer to the detailed contract for any clarification and to remind the customer of your agreement.
•Keep your cool and choose your battles. Often times you will find that conceding to a customers demand is more lucrative than standing your ground and loosing him forever.
•Separate yourself from the equation: it's not personal, it's business. This may sometimes help you see things from the customers perspective, allowing you to take a different approach in solving an issue.
•Mediate at all cost--give and take until you can turn a dissatisfied client into a satisfied customer.

Even with the best intentions, unforeseen problems can arise. When they do, confront the issue immediately, and keep the client in the loop. More times than not, a client will respect your candor. On the other hand, if you avoid the customer, you will create distrust, and ultimately, you will risk loosing the client you worked so hard to get. A business is built one client at a time; treat each one as if they were your only one.


Wednesday, November 11, 2009

Know your market before you leap

The author of this article advises entrepreneurs to conduct a market research to find out whether your business concept will work before establishing it. He suggest that one should conduct both primary and secondary research. He also adds that only after conducting a comprehensive research you will know if your idea is plausible and creative.

To read more:

Small business hunker down for survival

This article examines strategies that small businesses can to combat the challenges of the economic times.

The author notes:
From the beginning of this year through Sept. 30, sales at small businesses (privately held companies with revenue of $10 million or less) have fallen 3.75 percent, according to figures from Sageworks Inc. At the same time, net profit at these businesses has risen to 6.5 percent. How have they accomplished this? By cutting their costs. Overhead, payroll and advertising as a percentage of sales have all declined

To read more:

One in Four Businesses Calls the Owner ‘Ma’am’

This article looks at a study conducted in the US that examines women in business and their contribution to the economy. It states that: 8 million or 28% of all businesses were owned by women and that those businesses accounted for 16 percent of all jobs in a range of industries including, business services, communication, real estate, personal services and health services.

To read more:

Cottle's Professional Consulting: Cyber Crimes on Facebook

Criminals exist in every society; developed, underdeveloped and or in developing countries. Where ever you are crime is a social issue, and it has a great impact on people's lives and the economy overall. Well, we might have thought that the internet is a safe place, no one can perpetrate me on cyberspace! Well you are wrong; crime also occurs in cybespace. To learn how and what to do to protect yourself from becomeing a victim, please go to: Cottle's Professional Consulting: Cyber Crimes on Facebook

Cyber Crimes on Facebook

This article provides warning to Facebook users about crimes committed on the forum.

According to Facebook, its security team has noticed an increase in number of complaints from users that their login information is collected through phishing sites and then their Facebook accounts are secretly accessed to ask family and friends of the user for money.

Why is social interaction important for websites

The article suggests that to get more people visiting and revisiting your webpage, you must include in your web design strategies to keep your would be clients and clients coming back. Take a look and learn how you too can have them coming back!

The importance of social interaction features to web design will like to share this information on the importance of having features on your web site to encourage continued flow of people and increase your business capacity.
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